Additionally, stores are focusing on technology initiatives, such as reducing shipping times, that aren’t priorities for most shoppers.
Estimated reading time: 0 minutes, 20 seconds
Don’t Dismiss Value of Brick and Mortar Employees
A recent report by A.T. Kearney called “Retail Operations: People Are Still the Best Investment: 2016 Achieving Excellence in Retail Operations” maintains that many stores are focusing on technology while neglecting to fundamentally improve how employees interact with customers. So reports Enterprise Innovation.
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